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Patient Satisfaction

Patient Satisfaction

Prioritizing Patient Care & Satisfaction

Carolina Center for Behavioral Health takes patient satisfaction very seriously. That’s why every patient discharged from our facility is offered the opportunity to give us feedback on their stay and the care they received. These patient satisfaction surveys provide us with a patient-centered perspective of our programming so we can continually make upgrades and improvements to our facility and our programs.
Patients rate the care they received on a 1 to 5 scale, with 1 = strongly disagree and 5 = strongly agree. Those scores are translated into numerical values that help us gauge patient satisfaction across our programs. We take great pride in our consistently great scores and our track record of integrating patient suggestions into our treatment and throughout our facility. The numbers below represent scores through Q1 of 2021.

Inpatient

93% of our patients report that they felt better at discharge than when they were admitted.
92% of our patients report that they were satisfied with their treatment.
91% of our patients report that their treatment goals and needs were met.

Outpatient

94% of our patients report that they felt better at discharge than when they were admitted.
95% of our patients report that they were satisfied with their treatment.
95% of our patients report that their treatment goals and needs were met.

Please contact us at 864-235-2335 to learn more about our Adolescent, Adult and Senior Adult Programs or schedule a confidential needs assessment. We are available 24 hours a day, 7 days a week.