At The Carolina Center for Behavioral Health, we provide comprehensive, individualized treatment that meets the complex mental and behavioral health needs of every patient. Our mission is to provide behavioral healthcare services that patients recommend to families and friends, physicians refer to patients, purchasers select for their clients, employees are proud to provide, and investors seek for long-term results. We realize this mission through our commitment to the principles listed below.
We provide timely, professional, effective, and efficient service to all our customer groups.
We will identify the key needs of our customers, assess how well we meet those needs, continuously improve our services, and measure our progress.
The professionalism and drive of our employees are the most important factors in the quality of service provided by The Carolina Center for Behavioral Health. We hire talented people and increase their skills through training and experience and provide opportunities for personal and professional growth within the company.
We are committed to forming relationships of fairness and trust with our patients, physicians, employees, and purchasers of our services. We will conduct our business according to the highest ethical standards.
We will work together to provide ever-improving customer service. This team approach to our work will supersede traditional departmental organization and create a true customer focus. People at all levels of the organization will participate in decision making and process improvement.
We will never lose sight of the fact that we provide care and comfort to people in need. The patients and families that rely on us are fellow human beings, and they will always receive respectful and dignified treatment from all our people.
We will invest in the development of new and better ways of delivering our services.