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FAQs

FAQs

The length of a patient’s stay depends on their specific needs and factors such as progress with treatment goals, success of medication, and arrangement of appropriate aftercare. Most patients stay for one to two weeks, some longer depending on their needs.

Treatment at our facility is covered by most private insurance plans including Medicare, TRICARE, and Medicaid (for ages 12 to 21 only). A staff member will ensure your insurance benefits are verified and pre-certify your stay with your insurance provider.

Please do not hesitate to contact us with questions or concerns regarding your insurance coverage.

The safety of all patients, visitors, and staff at our facility is of the utmost importance. Video cameras are used in select areas to maintain a safe and secure hospital environment. Upon arrival, patients and their belongings are searched for contraband. All contraband and valuables will be sent home. This includes items such as weapons, lighters, drugs, breakables, cell phones, laptops, products containing alcohol, sharp objects, and personal medications.

For more information, view our list of approved and unapproved items.

Complete confidentiality is an important right for any person seeking treatment. Your treatment will be discussed in a discreet manner only with individuals directly involved in your care. Also, because of confidentiality policies, we cannot notify family members or friends regarding your hospitalization. We follow all HIPAA policies.

Family involvement is an essential part of treatment. With your consent, a clinician will contact your family to provide treatment information and arrange for family treatment when appropriate.

Our facility offers psychiatric and substance abuse treatment programs for individuals suffering from a range of conditions including depression, anxiety, bipolar disorder, behavioral issues, and substance abuse issues. Treatment is available for teens, adults and senior adults.

During treatment, patients spend a great deal of time in educational and therapy sessions, meetings with their doctors, counselors, and support groups. To maximize progress with treatment goals, we do not want to interrupt this therapy schedule. For this reason, visitation and telephone hours are limited to specific times each day.

All visitors must have the patient’s ID number (given to the patient upon admission) to visit or call. The patient handbooks indicate visitation and phone times for each unit.

The Carolina Center for Behavioral Health offers no-obligation, 24-hour needs assessments and referrals. During this confidential evaluation, a member of our professional staff will meet with you, review your needs, and explain treatment options. If treatment at our facility is not appropriate, we will refer you to the agency or specialist that can best meet your needs.

To get started, call us at 864-235-2335 or toll-free at 800-866-4673. We are available 24/7 to answer your questions and help you take the first step toward treatment.